SICK POLICY

We will not be accepting sick clients.

If you or someone you are in close contact with is sick within 24 hours of your appointment, please cancell immediately.

CANCELLATION POLICY ( due to the Covid-19 )

All cancellation fees will be temporarily waived to ensure the salon is a safe environment for other clients and staff members.

We will help you reschedule your appointment for a later date.

CACELLATION POLICY ( for No Covid-19 reason )

We request 24 hours notice for cancellation. If you have failed to give us a notice within our 24 hour cancellation policy a cancellation fee will apply.

CANCELLATION FEES

– Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.

– ‘No shows’ will be charged 100% of the reserved service amount.

– For appointments made on the same day, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.

LATE ARRIVALS

Please arrive in plenty of time for your appointment. Regretfully late arrival will constitute reduced treatment time, but will be charged at the full rate.

TREATMENT COURSES

6 treatment courses are valid for 12 months from first treatment and are non-transferable.

CryoSlim Sessions of 4 or 8 are valid for 3 months from the first tratment and are non-transferable.

LOYALTY CARDS/POINTS

You cannot use the reward poins with treatments provided by our Partners as they are a separate business.

SPECIAL OFFERS

Offers may not be used in conjunction with any other deals.

If an Offer is involving 2 or more treatments i.e. book a massage get a free facial – you must have both treatments on the same day.

For ‘Buy One Get One Half Price’ the discount applies to the cheapest item or treatment.

GIFT VOUCHERS

Gift vouchers are valid for a term of 6 months from the date of purchase. They are non-refundable and cannot be exchanged for cash. You are not able to exchange a loyalty card for vouchers.

CHILDREN

As a courtesy to other clients and for insurance reasons, we are unable to allow children to accompany parents or guardians into the treatment rooms. In the reception area children must be supervised by an adult at all times

CONTRAINDICATIONS

If you have any medical conditions or requirements that we should take into account during your treatment, please let us know when booking the appointment. For example, heart conditions, cancer, epilepsy, diabetes require doctors approval (which the salon can process on your behalf). Any contagious conditions such as athletes foot (for any treatments where your feet are exposed), cold sores (for facial treatments), scabies, lice, shingles venereal disease (for Hollywood and Brazilian waxing) etc should be fully cleared before making an appointment to avoid risk to staff and other clients. Failure to inform us could result in a late cancellation fee being charged to your account or gift voucher.

Some products in our treatments may contain traces of nuts.

PAYMENTS

Payments can be made by debit and credit card or cash, we do not accept cheque and Amex.

PRICES

All prices are correct at the time of print and are subject to alteration without prior notice.

THERAPIST’S AVAILABILITY

Choice of therapist may not be guaranteed, however we will endeavor to supply your preferred therapist.

BEHAVIOR

All employees of R&D Beauty have the right to work without the fear of abuse, assault, insult, intimidation or humiliation. We reserve the right to refuse or withdraw services without notice and at any time, either prior to, during or post treatment. Any violence or abuse directed at our staff will result in matters being followed up with the police.